Hotel Front Office: A Training Manual by Sudhir Andrews

This revised edition of the ready reference manual aims to train and empower students and professionals with essentials of front office services in the hospitality industry. The content is based on 3-year degree syllabus of hotel management schools and would come handy for any front office professional.

Contents

• History of Travel and Tourism
• History of Lodging
• History of International Chain Associations
• Purpose of Travel
• Role of Tour Operators and Travel Agents
• Scope of Tourism
• Role of Airlines
• Multicultural Awareness
• Types of Lodgings
• Hotel Organisation
• Differentiation of Guests
• Front Office Organisation
• Reservations
• Reception
• Uniformed Services