HPH The Art of Listening by Dr. Partho Pratim Roy

The nature of the world in which we live - one that is wired, connected, mobile, fast paced, iconically visual and far less driven by logic - has changed in some not-so-subtle ways in recent days. The organisations that employ us and the business that depend on our skills now recognise that communications - particularly the art of listening - is at the centre of what it means to be successful.

The proliferation of electronic communication has increased the amount of information we send and receive. But it has not increased our ability to listen. In fact, experts opine that it may detract from listening by distracting. Listening has always been a challenge, and it is perhaps more so in this new millennium in which we receive varied information at jet-set speed.

More than ever, business needs good listeners and stakeholders need to be heard. This unique text book on listening provides ample practical tips and techniques, feasible guidelines for effective listening so as to enable you to become a better listener and help your stakeholders feel heard.

Contents -

1. Introduction
2. Tools for Listening
3. Definition of Listening
4. Meaning of Listening
5. Hearing vs. Listening
6. Myths and Truths about Listening
7. Importance of Listening
8. Models of Listening Behaviour
9. Research in Listening Behaviour
10. Objectives of Listening
11. Benefits / Advantages of Listening
12. Process of Listening
13. Levels of Listening
14. Types of Listening
15. Specific Techniques for Active Listening
16. A Special Note on Active and Reflective Listening
17. A Special Note on Critical Listening
18. Listening Styles
19. Listening Influencers
20. Types of Listencers
21. Poor Listening : Causes and Effects
22. Types of Poor Listeners
23. Poor Listening Habits and Styles
24. Barriers to Effective Listening
25. Developing A Listening Climate
26. Listening to Informal Communication
27. Listening to Non-verbal Communication
28. Speakers! Hone Your Listener-involving Techniques
29. Listeners! Improve Your Listening Habits
30. Guidelines for Effective Listening
Review and Discussion Questions