E-Services in Banks Customer Perceptions Level of Awareness and Consumer Protection in E-Age by R.K. Uppal,

Modern technology has transformed the functioning of business. It has bridged the gaps in terms of the reach and the coverage of systems and enabled better decision-making based on latest and accurate information, reduced cost and overall improvement in efficiency. In the Indian context, the financial sector, especially the banking sector has been a major beneficiary from the inroads made by it.

Many new processes, products and services offered by Banks and other financial intermediaries are now it centered. E-delivery channels are also a gift of it. Now-a-days many Banks are providing the services of e-channels like ATMs, i-banking, m-banking, tele-banking, Debit cards, credit cards etc. Most of the initiatives regarding e-channels are aimed at providing better and more efficient customer service by offering multiple options to the customers.