Business Correspondence and Report Writing by R. C Sharma

This popular text offers the latest best practices in business communication and the advancements in communication technology with comprehensive and in-depth coverage of all the core components of effective communication. It has been thoroughly revised and carefully updated in view of increasing demand for individuals with a high degree of proficiency in communication skills. With two new chapters, Seminar and Meetings and Writing Thesis and Dissertations, and contemporary topics like communication in organizations, cross-cultural communication, gender communication, chronemics, haptics, etc., this book offers a better and comprehensive coverage, as compared to its previous editions. 

Contents

• Nature of Communication 
• Advertising Communication
• Non-Verbal Communication
• Barriers to Communication
• Communication Technology
• Oral Presentation
• Seminar and Meetings
• Principles of Letter Writing 
• Structure and Planning of Letters 
• Quotations, Orders and Tenders 
• Sales and Circular Letters 
• Claim and Adjustment Letters
• Credit and Collection Letters 
• Banking and Insurance Correspondence
• Social Correspondence 
• Email Correspondence