DD Sharma Total Quality Management-Principles Cases by Sultan Chand & Sons

Indian organisations are in dire need of Total Quality Management (TQM) to produce world class products. The book highlights various aspects of TQM in 26 chapters and gives Indian and International case studies. The text is written in simple and lucid language and is supplemented by Indian examples. There are more than two dozen case studies of Indian companies which have implemented TQM. Quality briefs of more than 15 Indian companies who have obtained ISO-9000 certificates have been included. There are profiles of 17 worldclass companies who have won quality awards. For students of MBA, engineering colleges and other institutions, this book would serve as a standard textbook. Executives, managers, entrepreneurs and consultants may use it as a guide book.

Key Features:-

• Pursuing Excellence
• Basics of Quality
• Total Quality Management—A Framework
• TQM Thinkers and Thoughts
• TQM and Management
• Cost of Quality (COQ)
• Problem Solving and QC Tools
• Kaizen—Continuous Improvement
• Quality Circles (QCs)
• Statistical Process Control (SPC)
• Just-in-Time (JIT) and Waste Elimination
• Teamwork for Quality
• Total Employees Involvement (TEI)
• Customer Focus and Satisfaction
• Benchmarking
• Leadership for Inspiring Change
• Creating Quality Culture
• Inspection, RFT & Total Preventive Maintenance
• Quality System and ISO-9000
• Quality Planning Process
• Daily Process Management
• PDCA—Improvement Cycle House Keeping
• Organisational Re-engineering
• Total Quality in Service Sector
• Quality Awards
• Implementing TQM & Quality Audit
• House keeping
• Waste Elimination
• Acceptance Sampling
• Business Process Reengineering
• Six Sigma
• ISO 9000 : 2000 & TS 16949
• Environment Management standards : ISO 14000
• Case Studies of Indian Companies
• Appendices
• Glossary Terms
• Bibliography.