Textbook of Front Office Management and Operations by Sudhir Andrews

Based on the broad curriculam of the 3-degree course of the National Council for Hotel Management & Catering Technology, this Comprehensive textbook aims to cover all relevent aspects ans issues related to front office operations in the hotel & hospitality industry.

Contents

• The Tourism And Hospitality Industry 
• Hotel Management And Organisations 
• Front Office Management 
• Reservations 
• Reception 
• Uniformed Services 
• Concierge Services 
• Guest Relations Executive 
• Telecommunications 
• Front-Office Cashier 
• Night Audit 
• Yield Management 
• Quality Guest Management 
• Managing Front-Office Human Resources 
• Interpersonal Communication